Terms of Service

Last updated: July 6, 2026

These Terms of Service (“Terms”) govern your use of acorn2oaks.com and the services offered by Acorn 2 Oaks, a trade name (DBA) of Acorn 2 Oak Trees LLC (“we,” “us”). By using the site or buying a product or service, you agree to these Terms. If you don’t agree, please don’t use the site.

1. Who we are & what we offer

Acorn 2 Oaks provides CliftonStrengths®-based coaching; the Signature Diamond™ Profile (a free version and a paid version) — an independent framework of Acorn 2 Oaks that works with your CliftonStrengths® results as one input lens; CliftonStrengths® assessment access codes provided to coaching recipients as part of an engagement; a newsletter; and free written content and frameworks. The book Forge Through 40 is sold by third-party retailers (e.g. Amazon), not on this site.

In these Terms, “Acorn 2 Oaks Parties” means Acorn 2 Oak Trees LLC together with its members, managers, officers, employees, contractors, and agents.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live) to buy services or enter into these Terms. By using the site you confirm that you meet this requirement.

3. Coaching services

Coaching is a collaborative, educational, and developmental service. It is not therapy, counseling, medical, mental-health, legal, or financial advice, and it is not a substitute for care from a licensed professional.
Getting started: we begin with a free 30-minute intro call, with no commitment. Coaching is then scheduled by mutual arrangement.
Single sessions: a one-off session (for example a $400 Strengths Discovery session) is paid in full at the time of booking via Stripe. Reschedule or cancel with at least 48 hours’ notice for a full refund or no charge; with less than 48 hours’ notice, or a no-show, the session is charged in full.
Longer-term engagements (the Strengths Deep-Dive Series and Team Strengths Workshops) are booked with a 10% deposit that reserves your time and is credited toward the total. The balance is invoiced as set out in your booking confirmation or engagement letter. If you cancel, sessions already delivered are charged in full, and a 50% cancellation fee applies to the sessions that were scheduled but not yet billed — this covers the time we reserved and turned away other work for. The deposit is non-refundable.
Workshops: because workshops reserve significant time, please give at least 30 days’ written notice to cancel or reschedule a booked workshop. Inside 30 days, the 50% cancellation fee above applies.
In-person workshops: for sessions delivered in person, you also cover reasonable travel, lodging, and materials at cost. These are agreed in advance and billed separately from the engagement fee.
If we have to cancel: if we need to cancel or move a session — for example due to illness or an emergency — you’ll be offered a reschedule at no charge or a full refund of the affected session or fees.
Prepaid sessions and packages are valid for 12 months from purchase, after which unused sessions expire unless we agree otherwise in writing.
We don’t guarantee any specific outcome, result, income, or career change from coaching.

4. The strengths report (free & paid)

The free report is generated automatically from the strengths you enter. The paid Signature Diamond™ Profile is offered in lens tiers — one lens $39, two lenses $49, or all three $59 (regularly $99) — and the higher CliftonStrengths®-inclusive tier is generated with the help of AI (Anthropic’s Claude) using the information you provide; lens tiers that do not use AI are generated deterministically from your inputs. Grove members receive a member price.
Reports are for personal development and informational purposes only. They are interpretations, not professional, clinical, or career advice, and may contain errors or generalizations. Use your own judgment.
The paid report is delivered digitally right after payment and saved in your browser. You’re responsible for the accuracy of the strengths and details you enter.

5. Assessment access codes

We do not resell or sell CliftonStrengths® access codes as a standalone product. When a coaching recipient needs a code to take the official CliftonStrengths® assessment — which is created and administered by Gallup, Inc. — we provide it as a separately-billed line item within their coaching engagement, and we may waive the fee at our discretion (for example, when it is bundled with a Strengths Discovery session). We are not Gallup. Your use of Gallup’s assessment and results is governed by Gallup’s own terms and privacy policy.

Gallup sets its own pricing and terms, and access codes may expire under Gallup’s rules, so please redeem yours promptly. We’re not responsible for changes Gallup makes to the assessment, its pricing, or its availability, or for any Gallup outage or discontinuation. If a code we’ve provided doesn’t work or hasn’t arrived, contact us and we’ll make it right.

6. Pricing & payment

Current prices are shown on the site and may change at any time; the price you pay is the one shown at checkout when you order. For reference, our main offerings are:

Strengths Discovery session — $400 (includes a CliftonStrengths® assessment code).
Strengths Deep-Dive Series — $1,500–$5,000+, depending on scope.
Team Strengths Workshops — bespoke pricing by quote.
Signature Diamond™ Profile (paid report) — $39–$59 by lens tier (regularly $99); Grove members receive a member price.
CliftonStrengths® assessment access codes — provided to coaching recipients as a line item within an engagement (see section 5), not sold standalone; fee waivable at our discretion.
Annual Grove membership — see Substack for the current price.

How you pay: one-time payments are processed securely by Stripe; by paying, you also agree to Stripe’s terms. The annual Grove membership is billed through Substack and is subject to Substack’s billing terms in addition to these.

Quotes: bespoke quotes (for example for team workshops) are valid for 30 days from the date we issue them, unless we say otherwise.

Invoicing & net terms (organizations): where we invoice an organization directly, invoices are due within 30 days (Net 30) unless your engagement letter says otherwise. We may hold delivery of a workshop or deliverable until the related deposit or payment has cleared. Balances unpaid after the due date may accrue a late fee of 1.5% per month.

Payment plans: if you’re paying for an engagement in installments and a payment is missed, we may pause work until the account is current; the balance for sessions already booked or delivered may become due, and the late fee above may apply.

Subscription & auto-renewal (Grove membership): the annual membership renews automatically each year at the then-current price using your payment method on file, until you cancel. You can cancel anytime through your Substack account; cancellation stops the next renewal, and your benefits continue until the end of the period you’ve already paid for. Renewal payments are non-refundable once charged, except as required by Substack’s terms or by law.

Member benefits: membership perks (such as member pricing and premium content) may change or be discontinued over time. Member pricing requires an active membership and ends if your membership lapses or is cancelled. We don’t give partial refunds for benefit changes except where required by law.

Discounts & promo codes: discount and promotion codes (for example for Grove members) apply only as described and must be entered at checkout — we don’t apply them retroactively. They may be limited, expire, or be withdrawn.

Currency & international orders: all prices are in US dollars. If you pay from outside the US, you’re responsible for any currency-conversion and bank fees, and for any VAT, GST, customs, or other local taxes. Otherwise, you’re responsible for any applicable taxes unless stated, except taxes on our own income.

Failed, disputed & reversed payments: if a payment fails, is reversed, or is charged back, we may pause or withdraw access to the related product or service until it’s resolved. If you think you’ve been charged in error, please contact us first at hello@acorn2oaks.com — we can almost always sort it out faster than a card dispute.

7. Refunds & cancellations

Coaching: reschedule or cancel a single session with at least 48 hours’ notice for a full refund or no charge; late cancellations (under 48 hours) and no-shows are charged in full. For longer-term engagements, the 10% deposit is non-refundable, completed sessions are non-refundable, and a 50% cancellation fee applies to scheduled-but-unbilled sessions (workshops need at least 30 days’ notice — see section 3). If we cancel, you’ll get a reschedule at no charge or a full refund of the affected sessions or fees.
Signature Diamond™ Profile (paid report): because it’s a personalized digital product generated on demand and delivered immediately, all sales are final and non-refundable once the Profile is generated, except where a refund is required by law. If a technical failure ever prevents delivery, contact us and we’ll make it right.
Assessment access codes: because codes are delivered for one-time use and can’t be reclaimed once sent, they are non-refundable after delivery. If you haven’t received your code, contact us.
Grove membership: renewals are non-refundable once charged, except as required by Substack’s terms or by law; cancel anytime through Substack to stop the next renewal.
How refunds are issued: approved refunds go back to your original payment method, typically within 10 business days.
Nothing here limits any refund or cancellation rights you may have that can’t be waived under applicable consumer-protection law.

8. Confidentiality

What you share with us in coaching stays confidential. We won’t disclose your personal information or what we discuss, except with your consent, as needed to deliver the service, or where required by law. Coaching is not a legally privileged relationship (the way law or medicine can be), so please keep that in mind. For team and corporate engagements, what an individual shares in a 1:1 isn’t reported back to their employer — we share only agreed, aggregate themes, not individual details. See our Privacy Policy for how we handle your data.

9. Intellectual property

The site, its content, and our original frameworks — including the Signature Diamond™, the Triangle for soft skills, and the ASSET / “Roots Go Deep” framework — along with text, designs, and report templates, are owned by Acorn 2 Oak Trees LLC and protected by intellectual-property laws. When you buy a report, you receive a personal, non-transferable license to use your report for your own personal and professional development. Please don’t copy, resell, republish, or redistribute our content or frameworks without written permission.

10. Trademarks

CliftonStrengths® and Clifton StrengthsFinder® are trademarks of Gallup, Inc. Acorn 2 Oaks is not affiliated with, endorsed by, or sponsored by Gallup. We do not reproduce Gallup’s copyrighted theme descriptions; our materials are our own original work. All other trademarks belong to their respective owners.

11. Acceptable use

You agree not to misuse the site — including attempting to break, overload, scrape, or gain unauthorized access to it or the report tool, submitting false information, or using the services for anything unlawful.

12. Third-party services & links

The site relies on and links to third parties (for example Stripe, Substack, Gallup, Anthropic, and Google). We don’t control them and aren’t responsible for their content, products, or practices. Your use of them is governed by their own terms.

13. Force majeure

We’re not responsible for delays or failures to deliver caused by events beyond our reasonable control — including illness, family or personal emergencies, natural disasters, strikes, or failures of third-party platforms or infrastructure. If something like this happens, we’ll reschedule affected sessions or, where a service can’t be delivered, refund the portion that wasn’t delivered.

14. Disclaimers

The site and services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, the Acorn 2 Oaks Parties disclaim all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We don’t warrant that the site will be uninterrupted, secure, or error-free, or that any report, content, or coaching outcome will be accurate, reliable, or meet your expectations; any reliance you place on the services is at your own risk. Some jurisdictions don’t allow the exclusion of certain implied warranties, so some of the above may not apply to you.

15. Limitation of liability

To the fullest extent permitted by law, in no event will the Acorn 2 Oaks Parties be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to these Terms or your use of the site or services — whether based in contract, tort (including negligence), strict liability, or any other theory, and even if we’ve been advised of the possibility of such damages.

The Acorn 2 Oaks Parties’ total aggregate liability for all claims relating to the site or services will not exceed the greater of (a) the total amount you paid us for the product or service giving rise to the claim in the 12 months before the event, or (b) US $100.

Nothing in these Terms excludes or limits liability that can’t be excluded or limited under applicable law — for example, liability for fraud or fraudulent misrepresentation, gross negligence, willful misconduct, or death or personal injury caused by negligence. Some jurisdictions don’t allow certain limitations, so parts of this section may not apply to you, and nothing here affects your non-waivable rights as a consumer.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Acorn 2 Oaks Parties from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your misuse of the site or services; (b) your violation of these Terms; (c) your violation of any law or of the rights of any third party; or (d) content or information you submit. We’ll give you reasonable notice of any such claim, may control its defense and settlement using counsel of our choice, and you agree to cooperate. This obligation survives the end of these Terms.

17. Governing law & disputes

These Terms are governed by the laws of the State of New Jersey, USA, without regard to conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in New Jersey, and you consent to that jurisdiction.

18. General terms

Entire agreement. These Terms, together with any engagement letter or order you sign and our Privacy Policy, are the entire agreement between you and Acorn 2 Oak Trees LLC about the site and services, and replace any prior understandings. If a signed engagement letter conflicts with these Terms, the engagement letter controls for that engagement.

Severability. If any provision is held unenforceable, it will be limited or removed to the minimum extent necessary, and the rest of these Terms stays in full force.

No waiver. If we don’t enforce a provision, that isn’t a waiver of our right to enforce it later.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

Survival. Provisions that by their nature should survive — including Intellectual property, Confidentiality, Disclaimers, Limitation of liability, Indemnification, Governing law & disputes, and this section — survive any termination or expiration of these Terms.

Relationship. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and us.

19. Changes to these Terms

We may update these Terms from time to time. When we do, we’ll revise the “Last updated” date above. Continued use of the site after changes means you accept the updated Terms.

20. Contact

Acorn 2 Oak Trees LLC (d/b/a Acorn 2 Oaks)
Email: hello@acorn2oaks.com